Imprint

Customer Orientation

We consider all interested parties as our customers. These include participants, educational providers, funding organizations, as well as companies commissioning our services. This also includes society in the broadest sense, which has an interest in compliance with laws, environmental protection, and the responsible use of resources. The economy with its market-oriented qualification requirements, the Federal Employment Agency with its objective of integrating graduates into the workforce, as well as our own employees and suppliers, are all considered interested parties and are included within this broad understanding of the term “customer”.

In this context, and within the framework of our established procedures and processes, we assess whether the requirements and expectations placed on us by our customers can be fulfilled with the available resources (equipment, media, instructors). We aim to maintain and continuously improve this through ongoing monitoring of processes as part of internal audits and by supervising the daily completion of operational tasks. A continuous improvement process is in place.

The objective resulting from this approach is, among other things, the sustainable improvement of customer satisfaction.

Personnel

We employ qualified personnel who receive continuous professional development and training.

Educational Offerings

Potential participants receive clear statements and comprehensive information from us regarding all relevant aspects. They are personally coached and advised by us to enable participant-oriented and appropriate development. Cooperation within the educational program is individual and tailored to the participants and the variety of teaching methods. Qualified and individualized measures ensure successful learning outcomes.

Participants

Our advertising statements are truthful and reliable. Our educational programs provide transparency regarding:

• Objectives
• Participation requirements
• Participation conditions
• Duration
• Location
• Price
• Number of teaching hours
• Methods used
• Terms and conditions

When developing our educational programs in accordance with the Third Book of the German Social Code (SGB III), we take into account the current situation and development of the labor market and adapt our programs to the current training and employment market requirements.

We support our participants in their integration into the regular labor market.